In most industrial companies, the service group is an island. The team is in the shop or out in the field. And the interaction the service team has with the sales team is minimal.
But that’s a big missed opportunity.
In most industrial companies, the service group is an island. The team is in the shop or out in the field. And the interaction the service team has with the sales team is minimal.
But that’s a big missed opportunity.
Many industrial distributors, reps and manufacturers tend to view any kind of technology investment as a cost. Part of that stems from the need to budget the investment, which is typically done under the eye of the CFO.
Get insights based on decades of experience in industrial markets, including why you should think beyond outside sales, how to take a proactive approach to sales opportunities and how to let sales process drive your CRM wish list.